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Return & Exchange Policy

Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges.

Return & Exchange Period

15 days for all eligible products unless otherwise noted.

Enable ID Solutions reserves the right to deny any return or exchange.

Nonreturnable Items

  • Labor, delivery and/or installation services
  • Some prepaid cards, digital subscriptions or services
  • Consumable items such as batteries
  • Ink/Toner cartridges or printer ribbons that have had their factory sealed packaging opened
  • Items that are damaged or abused
  • Items that are missing accessories cords and cables
  • Etched or otherwise personalized items
  • Opened computer software
  • Downloadable digital content
  • Non-defective special orders
  • Return and exchange shipments from outside the country

Returns by Mail

You can also return online purchases through the mail so long as it is shipped to us from within the United States of America. To return your online purchase by mail:

  1. Pack your return in the original shipping package, if possible.
  2. Include the packing slip and return label, and indicate the reason for the return.
  3. Include all original packing materials, manuals and accessories.
  4. Send your return to:
    Enable ID Solutions, Inc.
    13033 Pond Springs Rd. Ste. #200
    Austin, TX 78729

For proof of delivery, we recommend that you return items via UPS or insured USPS. Enable ID Solutions does not accept international return and exchange shipments.

Promotional Items and Bundles

When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a printer that includes a free camera, the total value of the camera will be deducted from the refund if the camera is not returned with the printer.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a camera and printer together and you return either item, the $200 bundle savings will be subtracted from your refund.